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An answer to all of your common SALIDO questions
General
Contact SALIDO Support
“Do Not Honor” Error Message on Credit Card Payment
“MagTek swiper not detected” Notification
Enable Guided Access
“Terminal is having syncing issues” notification
“Terminal is Offline” Notification
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Check Management
Check Management Error Messages
Tax Exempt a Check
Persistent Check-in-Transfer Notification
Reopen a Closed Check
Check and Item Level Discounts
Check and Item Level Voids
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Payments, Banks, and Gift Cards
Refund a Credit Card Payment
Gift Cards - Check Balance and Add Value
Custom Payments
Credit Card Payments
Gift Card Payments
Cash Payments
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Menu Management
Create a Menu Item
Assign Modifiers to a Menu Item or Menu Item Category
Manage Menu Item Counts (low counts/86s) on the POS
Create and Manage Menu Item Categories
Add a Menu Item to a Menu
Why is a Menu Item button greyed out?
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Labor Management
Create an Employee Profile
Add SALIDO Bridge Access to an Existing Employee
Generate a Time Card
Positions vs. Roles
Create a Role
Create a Position
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Business Management
Edit a Floor Plan
Create a Discount
Create a Custom Payment Method
Create a Revenue Center
Edit the Guest Receipt Footer
Create a Tax Rule
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Printing Configuration
Assign a Prep Profile to a Revenue Center
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Reporting
Find Checks on SALIDO POS and SALIDO Bridge
Run a SALIDO Bridge Report on Employee Sales and/or Tips
Run a Product Mix for specific Menu Items / Menu Item Categories
Find Checks with a SALIDO Payment Detail Report
POS Bank Reports
Run a POS Shift Report for an Employee
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Hardware
Troubleshooting iPad Charging Issues (with MagTek iDynamo)
Cash Drawer Won't Open
Order New Equipment
Basic iPad Charging
Powering an iPad On and Off
Printer Not Turning On
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