General

Common questions, answers, and info on how to reach our Team.

  • Contact SALIDO Support

    The SALIDO Support Team is available 24/7 to assist with any software related issues. To contact us, please email support@salido.com or call (855) 879-7595. In order to help us better assist you, please be sure to always identify yourself by name,...

  • Enable Guided Access

    Guided Access is an iOS feature designed with educational software in mind that locks iPads into a single application. Once enabled, Guided Access runs in sessions that can be started and ended by triple-clicking the iPad Home Button and entering ...

  • COVID-19 Re-Opening Guide

    RESTAURANT RE-OPENING GUIDE! SALIDO is excited to be a part of your reopening plans. To ensure you are set up for success we've put together some helpful tidbits for your relaunch! Please feel free to reach out to our Support Team at (855) 879-75...

  • Change Revenue Centers

    Quicky toggle between Revenue Centers on the POS from either the Floor Plan or Checks View.   Change Revenue Centers — Floor Plan Select the Revenue Center name Select a Revenue Center from the popup        Change Revenue Centers...

  • Release a Terminal from the SALIDO Bridge

    A Terminal Profile in the SALIDO Bridge can only be claimed by one device at a time. When replacing or re-purposing an iPad, first release the Terminal from the Bridge in order to claim with a new device.   Release a Terminal from the SALIDO Bridg...

  • SALIDO Glossary

    # | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z   # 86   Industry vernacular for items that are no longer available or out of stock. 86s can be applied in the POS via the Menu Manager...

  • SALIDO 101

    ABOUT SALIDO SALIDO is a cloud-based Point of Sale system developed to work on iPads running iOS 12 or higher.  Operators can access their data from any location with an Internet connection, allowing for instantaneous changes, updates, and data co...

  • Install a SALIDO Update

    We regularly release updates to the SALIDO POS app to improve stability, fix bugs, and introduce new features. Updates are performed from within the SALIDO POS app and typically take two (2) to three (3) minutes. When available, updates should be ...

  • Reset a password for the SALIDO Bridge

    To reset a password for a SALIDO Bridge login: From a computer, navigate to https://bridge.salido.com/   Click on forgot password?   Enter the email address associated with the Employee Profile   Select send link   Che...

  • “Do Not Honor” Error Message on Credit Card Payment

    A "Do Not Honor" error message when attempting to authorize a credit card payment indicates the transaction has been declined by the Payment Processor. The cardholder's financial institution has declined the charge. Common reasons include—but are ...

  • Credit Card Reader Disconnected Notification

    A yellow credit card symbol in the top right of the SALIDO Home Screen indicates the SALIDO POS app does not recognize the MagTek Credit Card Reader iDynamo or eDynamo.   Card Reader Disconnected   iDynamo The card reader may have come loos...

  • “Terminal is having syncing issues” notification

    “Terminal is having syncing issues” indicates a temporary disruption in a Terminal’s ability to communicate with the Cloud, and by extension, the other Terminals. This message will typically clear itself rather quickly as network disruptions recov...

  • “Terminal is Offline” Notification

    The “Terminal is Offline” error indicates the Terminal is operating in Offline Mode. This is typically caused by a complete disruption of an Internet connection while the Local Area Network (LAN) remains functioning. In Offline Mode, printing and ...

  • Force Close and Restart the SALIDO app

    To restart the SALIDO POS app on all iPad models with a physical iPad Home Button: Double click the iPad Home Button to view open applications Swipe the SALIDO Point of Sale app up toward the top of the screen to force close Locate the SALIDO ico...