General

Common questions, answers, and info on how to reach our Team.

  • Contact SALIDO Support

    The SALIDO Support Team is available 24/7 to assist with any software related issues. To contact us, please email support@salido.com or call (855) 879-7595. In order to help us better assist you, please be sure to always identify yourself by name,...

  • “Do Not Honor” Error Message on Credit Card Payment

    A "Do Not Honor" error message when attempting to authorize a credit card payment indicates the transaction has been declined by the Payment Processor. The cardholder's financial institution has declined the charge, and the Do Not Honor is passed ...

  • “MagTek swiper not detected” Notification

    The “MagTek swiper not detected” error indicates the SALIDO POS app does not recognize the MagTek iDynamo Credit Card Reader. It may have come loose from the Lightning port of the iPad or been intentionally disconnected. Please ensure the physical...

  • Enable Guided Access

    Guided Access is an iOS feature designed with educational software in mind that locks iPads into a single application. Once enabled, Guided Access runs in sessions that can be started and ended by triple-clicking the iPad Home Button and entering ...

  • “Terminal is having syncing issues” notification

    “Terminal is having syncing issues” indicates a temporary disruption in a Terminal’s ability to communicate with the Cloud, and by extension, the other Terminals. This message will typically clear itself rather quickly as network disruptions recov...

  • “Terminal is Offline” Notification

    The “Terminal is Offline” error indicates the Terminal is operating in Offline Mode. This is typically caused by a complete disruption of an Internet connection while the Local Area Network (LAN) remains functioning. In Offline Mode, printing and ...

  • Reset a password for the SALIDO Bridge

    To reset a password for a SALIDO Bridge login: From a computer, navigate to https://bridge.salido.com/ If you DO NOT automatically login Click the forgot password? link below the Sign In button Enter the email address associated with your Employ...

  • Install a SALIDO Update

    We regularly release updates to the SALIDO POS app to improve stability, fix bugs, and introduce new features. Updates are performed from within the SALIDO POS app and typically take two (2) to three (3) minutes. When available, updates should be ...

  • Force Close and Restart the SALIDO app

    To restart the SALIDO POS app on all iPad models with a physical iPad Home Button: Double click the iPad Home Button to view open applications Swipe the SALIDO Point of Sale app up toward the top of the screen to force close Locate the SALIDO ico...

  • Delete and Reinstall the SALIDO Point of Sale app

    From time to time it may be necessary to delete the SALIDO Point of Sale app from an iPad and re-install a fresh copy. Please follow the below instructions to release and reclaim a Terminal from the SALIDO Bridge and delete and re-download the SAL...

  • SALIDO Glossary

    # | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z   # 86   Industry vernacular for items that are no longer available or out of stock. 86s can be applied in the POS via the Menu Manager...