General

SALIDO integrates with many of the industry leaders in restaurant software and we never charge for our integrations. Contact your account manager today to learn more about our amazing partners!  

SOLO (SALIDO Online Ordering) is SALIDO's online take-out ordering system. This overview provides a high-level overview of SOLO and includes external links to demonstrate specific workflows. Use the links below to jump to specific areas, or read f...

A Prep Station Error indicates an order has failed to reach a Prep Device (either a KDS Display or a Printer). Prep Station Errors provide information on the specific device where order has failed. Use Prep Station Errors to identify a problematic...

RESTAURANT RE-OPENING GUIDE! SALIDO is excited to be a part of your reopening plans. To ensure you are set up for success we've put together some helpful tidbits for your relaunch! Please feel free to reach out to our Support Team at (855) 879-75...

Quicky toggle between Revenue Centers on the POS from either the Floor Plan or Checks View.   Change Revenue Centers — Floor Plan Select the Revenue Center name Select a Revenue Center from the popup        Change Revenue Centers...

A Terminal Profile in the SALIDO Bridge can only be claimed by one device at a time. When replacing or re-purposing an iPad, first release the Terminal from the Bridge in order to claim with a new device.   Release a Terminal from the SALIDO Bridg...

# | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z   # 86   Industry vernacular for items that are no longer available or out of stock. 86s can be applied in the POS via the Menu Manager...

To reset a password for a SALIDO Bridge login: From a computer, navigate to https://bridge.salido.com/   Click on forgot password?   Enter the email address associated with the Employee Profile   Select send link   Che...

Guided Access is an iOS feature designed with educational software in mind that locks iPads into a single application. Once enabled, Guided Access runs in sessions that can be started and ended by triple-clicking the iPad Home Button and entering ...

A "Do Not Honor" error message when attempting to authorize a credit card payment indicates the transaction has been declined by the Payment Processor. The cardholder's financial institution has declined the charge. Common reasons include—but are ...

A yellow credit card symbol in the top right of the SALIDO Home Screen indicates the SALIDO POS app does not recognize the MagTek Credit Card Reader iDynamo or eDynamo.   Card Reader Disconnected   iDynamo The card reader may have come loos...

“Terminal is having syncing issues” indicates a temporary disruption in a Terminal’s ability to communicate with the Cloud, and by extension, the other Terminals. This message will typically clear itself rather quickly as network disruptions recov...

The “Terminal is Offline” error indicates the Terminal is operating in Offline Mode. This is typically caused by a complete disruption of an Internet connection while the Local Area Network (LAN) remains functioning. In Offline Mode, printing and ...

To restart the SALIDO POS app on all iPad models with a physical iPad Home Button: Double click the iPad Home Button to view open applications Swipe the SALIDO Point of Sale app up toward the top of the screen to force close Locate the SALIDO ico...

iPadOS 14 introduced a Privacy setting that requires the user to explicitly grant applications permission to access and communicate with other devices on the Local Network. This is a critical component of the SALIDO Point of Sale software and must...