Use the links below to jump to specific areas, or read from top to bottom and use the links within each section to navigate between areas:

• MDM Release Command
• ABM Release Command
• iPad Release & Reset

Before MDM and/or ABM is released ensure

1. The customer is aware that by releasing the iPad from SALIDO MDM, SALIDO is unable to complete advanced troubleshooting with this iPad. Additionally we are unable to perform any recovery of the iPad including activation locks.
2. The iPad has been signed out of any iTunes account. Once released we cannot recover the iPad if access to the iTunes account is not available.
3. The iPad Passcode (if set) is known. Once released we cannot recover the iPad if the passcode is forgotten or unknown.
4. Ensure that each iPad it is connected to the internet

MDM Release Command (return to top)

Please send MDM release requests to distribution@salido.com

Distribution sends an unlock and reboot command to the iPad

ABM Release Command (return to top)

Please send ABM release requests to wprine@nabancard.com or jraifford@nabancard.com

They will send an unlock and reboot command to the iPad

iPad Release & Reset (return to top)

After MDM and ABM are released perform the following steps

1. Once these steps are completed the iPad should receive the release command and be ready for Factory Reset your iPads 

Ensure that the iPad is connected to the internet You can verify this by looking at the top right corner of the iPad's Home Screen to see if there is a WiFi or Ethernet symbol
Open the Meraki MDM Application On the Home screen inside the application ensure all lines have a green check mark (Connected, Enrolled, Compliant, Location)	...
Go to Apple's Settings Select General Select VPN & Device Management and verify that Meraki System Manager says Approved NOTE: Once these steps are completed the iPad should receive the release command and be ready for Factory Reset
To Factory Reset the iPad, go back to General in Apple's Settings Select Transfer or Reset iPad Select Erase All Content and Settings NOTE: Simply resetting the device will not return the App store to the device and leave the MDM, SALIDO, ReaderConfig, and any other MDM apps on the device. Select Continue
The iPad is restored and free from MDM, ABM, and/or any existence of NAB or SALIDO