Hardware

Use the links below to jump to specific areas, or read from top to bottom and use the links within each section to navigate between areas: MDM Release Command ABM Release Command iPad Release & Reset Before MDM and/or ABM is released ensure Th...

  Merchants leveraging the MagTek iDynamo6 Card Readers are able to utilize SALIDO's flexible payment module with the added benefit of accepting Near-Field-Communication (NFC) payments such as Tap-to-Pay enabled cards, Apple Pay, Google Pay, and S...

Overview Epson TM-m30 thermal printers can be used as both Prep Printers to receive Prep Tickets and Terminal Printers for printing Guest Receipts. In this article, we will cover how to change the network configuration of these flexible printers. ...

SALIDO POS network requirements specify that all iPads should be assigned a Static IP address for stability and additional security.   Assign a Static IP Address to an iPad Open the iPadOS Settings app Select Wi-Fi (or Ethernet) ...

The SALIDO Viento has two (2) LED lights on the reverse of the handheld enclosure to indicate the battery health of both the iPad and the internal battery. Use the below chart to gauge each Viento's battery levels and charge appropriately.   ...

BBPOS 3-in-1 Troubleshooting The Payanywhere BBPOS 3-in-1 Credit Card Reader is a secure, encrypted card reader capable of accepting EMV chip cards, magstripe cards, and NFC contactless payments such as Apple Pay, Google Pay and Samsung Pay.   The...

Apple iOS 13 introduced a new Privacy setting to explicitly allow or deny individual applications the ability to share data via Bluetooth. Upon launching the SALIDO Point of Sale app for the first time after updating to iOS 13, the user will be pr...

The SALIDO POS and SALIDO KDS apps both run continuously and require a significant amount of power. When charging, a lightning bolt symbol will appear over the battery icon in the upper right-hand corner of the iPad Home Screen. Please note that t...

SALIDO uses printer-driven cash drawers. The Terminal sends a message to the receipt printer via Wi-Fi and the printer, in turn, sends an electrical impulse to the cash drawer via a physical connection. The most common causes of problems opening a...

Please reach out to your Account Manager or SALIDO Support at support@salido.com or (855) 879-7595 for equipment inquiries. All equipment orders are facilitated by a SALIDO Account Manager.  We provide the following: iPads SALIDO Enclosures Stand...

The following hardware is recommended for optimal charging performance of all SALIDO terminals:     For Terminals using the MagTek iDynamo Credit Card Reader (USAePay)   Apple 12W USB Power Adapter   Micro USB Cable (Anker brand) MagTek...

iPad Models with a Physical iPad Home Button: To Turn on a SALIDO iPad: Locate the iPad Power Button on the top short edge of the iPad, labeled "On/Off, Sleep/Wake" on the above diagram Press and hold the iPad Power Button until the Apple icon a...

Please confirm the following if a printer will not power on: Is the printer securely connected to the power cable? Is the cable securely connected to the power brick? Is the power brick securely connected to the wall outlet? Does moving the print...

For each SALIDO Terminal leveraging the MagTek iDynamo Credit Card Reader, there are five total pieces of equipment in the power supply chain: Power outlet Power adapter Micro USB charging cable or Right Angle USB-C charging cable MagTek iDynamo ...

Overview Congratulations on your switch to our eDynamo EMV solution! This article will guide you through the physical conversion. Prior to switching, your Account Manager will set up your new payment gateway, as well as send you an app update.  Fo...