Hardware

Printers, iPads, and everything in between

  • Troubleshooting iPad Charging Issues (with MagTek iDynamo)

    The SALIDO POS and SALIDO KDS apps both run continuously and require a significant amount of power. When charging, a lightning bolt symbol will appear over the battery icon in the upper right-hand corner of the iPad Home Screen. Please note that t...

  • Cash Drawer Won't Open

    SALIDO uses printer-driven cash drawers. The Terminal sends a message to the receipt printer via Wi-Fi and the printer, in turn, sends an electrical impulse to the cash drawer via a physical connection. The most common causes of problems opening a...

  • Order New Equipment

    Please reach out to your Account Manager or SALIDO Support at support@salido.com or (855) 879-7595 for equipment inquiries. All equipment orders are facilitated by a SALIDO Account Manager.  We provide the following: iPads SALIDO Enclosures Stand...

  • Basic iPad Charging

    The following hardware is recommended for optimal charging performance of all SALIDO terminals:     For Terminals using the MagTek iDynamo Credit Card Reader (USAePay)   Apple 12W USB Power Adapter   Micro USB Cable (Anker brand) MagTek...

  • Powering an iPad On and Off

    For all iPad models with a physical iPad Home Button (excludes post-2019 iPad Pro): 1. To turn on a SALIDO iPad: Locate the iPad Power Button on the top short edge of the iPad, labeled "On/Off, Sleep/Wake" on the above diagram Press and hold the...

  • Printer Not Turning On

    Please confirm the following if a printer will not power on: Is the printer securely connected to the power cable? Is the cable securely connected to the power brick? Is the power brick securely connected to the wall outlet? Does moving the print...

  • SALIDO iPads not Maintaining a Charge (iDynamo)

    For each SALIDO Terminal leveraging the MagTek iDynamo Credit Card Reader, there are five total pieces of equipment in the power supply chain: Power outlet Power adapter Micro USB charging cable MagTek iDynamo Credit Card Reader iPad In order to...

  • EMV Upgrade Instructions

    Overview Congratulations on your switch to our eDynamo EMV solution! This article will guide you through the physical conversion. Prior to switching, your Account Manager will set up your new payment gateway, as well as send you an app update.  Fo...