JANUARY POS RELEASE

 

SALIDO Bridge Hardware Monitoring

SALIDO Bridge users can now see a Terminal iPad’s iOS history, charging status, and battery level, as well as the associated BBPOS 3-in-1 Card Reader’s battery level and connectivity history! Teams can review a Terminal’s change logs and see devices that are currently disconnected from power or having trouble charging, making it faster and easier for Operators to monitor hardware issues.

Infor Certified!

SALIDO is now Infor Certified! Operators using the Infor Property Management System can now fully integrate with their Hotel software.  Seamlessly create orders and post charges to a guest’s room, account, or guest-folio directly from SALIDO from anywhere in the Hotel!

 

Improved Gift Card Integration for EPX Customers

Operators utilizing our native payment processor, EPX, can now process integrated Gift Cards via the BBPOS 3-in-1 card reader in addition to manual entry.

 

IMPROVEMENTS TO EXISTING FEATURES

• Additional and ongoing stability enhancements for PayAnywhere operators

• Improved support for hardwired Terminals for hotel properties utilizing our integrated Opera interface

• Improved credit card decline error messaging to provide clearer information to Operations using our native payment processor, EPX

• Added the ability to clear the SALIDO app cache to improve overall system performance, especially for older model iPads

BUG FIXES

• Resolved a bug that caused incomplete authorizations to produce a spinning icon on the Payment Screen

• Fixed a rare bug that was causing a duplicate authorization when using Quick Pay

 

DECEMBER POS RELEASE 

 

SALIDO Check Details, Payment Details & Refunds!

SALIDO now offers our users the ability to fully audit the lifecycle of an individual check and perform refunds directly through the SALIDO Bridge! This update provides key insights into the customer experience and streamlines customer refunds for your operations. Users no longer need to call the SALIDO Support line or find a computer perform these tasks.

View Check Details
With the latest release, SALIDO users have access to information regarding the customer's check end to end. Users can now see Open times, the Check Owner, who performed Discounts, when a check was transferred and to whom.

 

View Payment Details
See valuable details such as card type, last 4, who processed the payment, and if any staff member made any adjustments to the transaction.

 

Refund Transactions Partially or in Full
With the right permissions, it's possible to credit back all or a portion of a settled transaction in just several clicks. We understand how sensitive this information is and have tight controls available to you and designated users.You can still perform same day refunds directly on the POS by simply adjusting the check.

In situations where your credit card batch has already settled, SALIDO users can navigate to the SALIDO Bridge, find the customer's check and directly perform a credit to their card. This feature is available to SALIDO's EPX customers only. For more information, please reach out to SALIDO Support.

 

Notable Bug Fixes 

• Resolved a bug (5.23.2) that was causing an infinitely spinning icon during the authorization of a payment

 

OCTOBER POS RELEASE

PAY ANYWHERE - MULTIPLE TIP ADJUSTMENTS!

Pay Anywhere users will now be able to adjust tips multiple times on checks that are still open, or checks that have been closed within the current Business Day!  

 

Notable Bug Fixes 

• Resolved a bug that was causing voided payments to settle on Pay Anywhere

• Check labels will now print on Hold and Fire tickets when "Separate HOLD/FIRE ticket chits" is Toggled ON in the Preference Profile

 

AUGUST POS RELEASE

CASH DISCOUNT

Welcome to the SALIDO Cash Discount Program! SALIDO's innovative solution now gives operators the opportunity to treat every transaction as a cash transaction. Through the use of our cash discount programming, all checks can be assigned two prices, creating a unique price decrease that is applied on a check whenever the cash payment method is used.

For more information, along with detailed instructions on how to enable this feature, please see our Resource Center article.

 

POSITION NUMBERS

Based on all your feedback, we are happy to announce the POS now allows for the option to have non-gender specific positions when selecting menu items. Operations that prefer to specify gender can continue to do so while those that would prefer to simply have the number assignments now default to that selection.  Learn more here!

 

“ALL REVENUE CENTERS” CHECK VIEW

Operators can now view all checks across all Revenue Centers on one screen! Select “All Revenue Centers” from the Revenue Center dropdown when viewing checks from the Open or Closed Checks Screen within the POS. With this update, you can quickly and efficiently confirm all checks have been closed before you leave for the day.

 

PREP SCHEDULES

SALIDO is thrilled to announce the release of Prep Schedules! You can now configure complex routing throughout your entire property to streamline operations. Automated routing of prep tickets can be based upon the revenue center and the time of day. 

ADDITIONAL IMPROVEMENTS TO EXISTING FEATURES:

• “Allergy" has been added as a prompt in the basic modifiers search list.

• Guests are now able to see Change Due on itemized receipts, when the payment was collected through Quick Cash.

• Checks that are voided on the POS will now print a much clearer Void Prep Ticket, when printed on thermal printers.

 

 

PLEASE CHECK OUT OUR RESTAURANT RE-OPENING GUIDE!  

SALIDO is excited to be a part of your reopening plans. To ensure you are set up for success we've put together some helpful tidbits for your relaunch!  Please feel free to reach out to our Support Team at (855) 879-7595 or support@salido.com with any questions or concerns during this process.

 

NOTABLE BUG FIXES:

• Resolved an issue where discounts were not being honored on saved checks.

• Fixed a bug causing a strike-through to appear through non-voided Menu Items on KDS.

 

JULY POS RELEASE 

Lots of Exciting New Features!

 

OPERA CERTIFICATION

SALIDO is now Opera Certified, which means our Hotel Operators can now fully integrate with their Opera software.  Seamlessly create orders, and post charges to guest room, account, or guest-folio from anywhere in the Hotel! 

 

CALCULATED TIP PERCENTAGE

One of our most requested features has arrived!  Calculated tips can result in higher and more consistent tipping, and cut down on time and human error as staff close out their tables.  Receipts now have the option of displaying tip calculations for a range of percentages.  

To learn more about how to enable Suggested Tips on a per-Terminal basis, please visit our Resource Center!

 

LOCAL PRINTING

Local Prep Tickets can now be configured to print dynamically to the printer associated with an individual terminal! Some prep tickets only need to be seen by the person who rings them in, such as wine bottles for the Sommelier, or marking chits for the serving staff. Local printers allow operators to assign a group of Menu Items one single Prep Station, but allows for dynamic prep printers! This saves the staff time, and prevents overlooked orders.

Please see this article from our Resource Center on how to configure a Prep Station for Local Printing.

 

SHOW DISCOUNT NAMES

Guest-facing receipts now have the option to show the name of a discount that has been applied! This can be enabled on a per-Terminal basis for both check-level and item-level discounts.

For detailed instructions on how to enable this feature, please see this Resource Center article.

 

JUNE POS RELEASE

CONTACTLESS PAYMENTS ARE LIVE FOR ALL OPERATORS!

Both FSR and QSR operators are beginning to leverage our contactless payment hardware, through PayAnywhere!  Restaurant leaders interested in a free hardware upgrade should reach out to accounts@salido.com for more information.

Additional information about our new contactless hardware can be found in our Resource Center!

 

MENU ITEM COUNTS ON ANY ITEM
Counts on all those un-pinned wine bottles are now possible!  With this update, operators will be able to use the Menu Manager feature within the POS app to place counts on low-stock or special items by searching, even ones that are not pinned to a specific Menu Section!

 

ADDITIONAL IMPROVEMENTS TO EXISTING FEATURES:

• Guests will now be required to select a tip when utilizing the Digital Signature feature

 

 

APRIL POS RELEASE

CONTACTLESS PAYMENTS UPGRADE

SALIDO now supports contactless payments such as Apple Pay, Samsung Pay, and contactless pay enabled credit cards for our QSR operators! Please email accounts@salido.com for upgrade information.

BRANDED RECEIPTS

It is now possible to add your Location’s logo to your guest receipts! For additional information on how to configure your receipt image, please visit our Resource Center to learn how to configure your receipt image.

 

REPORTS 2.0

All SALIDO users now have access to our second-generation reporting system! Reports 2.0 offers highly customizable template-based reports in both Summary and Detail format. We have added features to filter out data from any report, as well as edit report parameters through grouping and comparing.

These powerful reports can be exported, emailed, and scheduled just like before. To access Reports 2.0, simply click on the yellow circle on the upper right hand side of the dashboard screen.

IMPROVEMENTS TO EXISTING FEATURES

• The POS app will no longer allow iOS to auto-lock the screen when the app is open, reducing syncing interruptions and improving overall app performance.

 

POS 5

MULTIPLE CHECKS ON TABLES

You no longer have to close a check on an occupied table to start a new table. It is now possible to  start new checks on existing tables!  Simply navigate to the Floor Plan, and long-press on a table to start a new check.

SPRINGER-MILLER PMS INTEGRATION

Hotels utilizing Springer-Miller's PMS solution can now post room charges to guest folios.

MENU SCHEDULES

More automation means more time your team can spend running the show! Menu schedules can now be configured so your POS terminals display a different default menu with each of your organization's day parts.

IMPROVEMENTS TO EXISTING FEATURES

POS Makeover 

• We've made several minor UI improvements, giving the POS a mini-makeover. Don't worry... we haven't made any changes to your workflows, so that muscle memory will continue serving you well.

Check Recovery Feature 

• Our Check Recovery feature has been relocated to protect against misuse. As always, check overrides should be reserved for emergency situations, but in the event you need to access this feature, it can now be found by tapping the Support “life raft” icon at the bottom of the Main Menu screen and selecting "Launch Check Recovery."

General Speed Improvements

• We've heard your concerns about POS speed, and we've implemented many fixes for app lag that was occurring during order entry, note typing, or item searching.

Integrations: Data fidelity has been improved across various integration partners. Some notable enhancements include:

• Data is now being timestamped in local time instead of UTC

• Pay In/Pay Out data is now being exported to Restaurant 365

• Gift Card sales will be accurately reflected in CTUIT DSRs

Auto-batch for Open Checks

• Users might notice SALIDO is batching all credit card transactions at the end of the business day, even if the check remains open in the system. This will prevent reporting discrepancies caused by checks remaining open. Please make sure to close out of all your checks at the close of the business day.