POS 5.15

CASH DISCOUNT

Welcome to the SALIDO Cash Discount Program! SALIDO's innovative solution now gives operators the opportunity to treat every transaction as a cash transaction. Through the use of our cash discount programming, all checks can be assigned two prices, creating a unique price decrease that is applied on a check whenever the cash payment method is used.

For more information, along with detailed instructions on how to enable this feature, please see our Resource Center article.

 

POSITION NUMBERS

Based on all your feedback, we are happy to announce the POS now allows for the option to have non-gender specific positions when selecting menu items. Operations that prefer to specify gender can continue to do so while those that would prefer to simply have the number assignments now default to that selection.  Learn more here!

 

“ALL REVENUE CENTERS” CHECK VIEW

Operators can now view all checks across all Revenue Centers on one screen! Select “All Revenue Centers” from the Revenue Center dropdown when viewing checks from the Open or Closed Checks Screen within the POS. With this update, you can quickly and efficiently confirm all checks have been closed before you leave for the day.

 

PREP SCHEDULES

SALIDO is thrilled to announce the release of Prep Schedules! You can now configure complex routing throughout your entire property to streamline operations. Automated routing of prep tickets can be based upon the revenue center and the time of day. 

ADDITIONAL IMPROVEMENTS TO EXISTING FEATURES:

• “Allergy" has been added as a prompt in the basic modifiers search list.

• Guests are now able to see Change Due on itemized receipts, when the payment was collected through Quick Cash.

• Checks that are voided on the POS will now print a much clearer Void Prep Ticket, when printed on thermal printers.

NOTABLE BUG FIXES:

• Resolved an issue where discounts were not being honored on saved checks.

• Fixed a bug causing a strike-through to appear through non-voided Menu Items on KDS.

 

PLEASE CHECK OUT OUR RESTAURANT RE-OPENING GUIDE!  

SALIDO is excited to be a part of your reopening plans. To ensure you are set up for success we've put together some helpful tidbits for your relaunch!  Please feel free to reach out to our Support Team at (855) 879-7595 or support@salido.com with any questions or concerns during this process.

 

POS 5.13 

Lots of Exciting New Features!

 

OPERA CERTIFICATION

SALIDO is now Opera Certified, which means our Hotel Operators can now fully integrate with their Opera software.  Seamlessly create orders, and post charges to guest room, account, or guest-folio from anywhere in the Hotel! 

 

CALCULATED TIP PERCENTAGE

One of our most requested features has arrived!  Calculated tips can result in higher and more consistent tipping, and cut down on time and human error as staff close out their tables.  Receipts now have the option of displaying tip calculations for a range of percentages.  Operators will be able to decide if the suggestions should be based on the pre-tax subtotal, or the post-tax check amount.  

To learn more about how to enable Suggested Tips on a per-Terminal basis, please visit our Resource Center!

 

LOCAL PRINTING

Local Prep Tickets can now be configured to print dynamically to the printer associated with an individual terminal! Some prep tickets only need to be seen by the person who rings them in, such as wine bottles for the Sommelier, or marking chits for the serving staff. Local printers allow operators to assign a group of Menu Items one single Prep Station, but allows for dynamic prep printers! This saves the staff time, and prevents overlooked orders.

Please see this article from our Resource Center on how to configure a Prep Station for Local Printing.

 

SHOW DISCOUNT NAMES

Guest-facing receipts now have the option to show the name of a discount that has been applied! This can be enabled on a per-Terminal basis for both check-level and item-level discounts.

For detailed instructions on how to enable this feature, please see this Resource Center article.

 

POS 5.12

CONTACTLESS PAYMENTS ARE LIVE FOR ALL OPERATORS!

Both FSR and QSR operators are beginning to leverage our contactless payment hardware, through PayAnywhere!  Restaurant leaders interested in a free hardware upgrade should reach out to accounts@salido.com for more information.

Additional information about our new contactless hardware can be found in our Resource Center!

 

MENU ITEM COUNTS ON ANY ITEM
Counts on all those un-pinned wine bottles are now possible!  With this update, operators will be able to use the Menu Manager feature within the POS app to place counts on low-stock or special items by searching, even ones that are not pinned to a specific Menu Section!

 

ADDITIONAL IMPROVEMENTS TO EXISTING FEATURES:

• Guests will now be required to select a tip when utilizing the Digital Signature feature

 

NOTABLE BUG FIXES:

• Menu Item Categories are now properly displayed on POS Shift Reports

• Fixed an issue that resulted in certain checks crashing the POS app after a payment was added

• Resolved a bug in which Good Faith payments were not being successfully captured on the Payment Gateway under rare circumstances

• Fixed a bug that was causing duplicate credit card authorization receipts to print upon authorization

• Fixed an issue that was preventing the Screen Timeout preference from being honored while in the order entry screen. Terminals will now respect the Screen Timeout from any POS screen

• When a chip is read on eDynamo, users will no longer need to select "dismiss" in order to remove the authorization modal from the screen

• Fixed an issue that was causing the KDS “Update Available” button to malfunction

POS 5.8

CONTACTLESS PAYMENTS UPGRADE

SALIDO now supports contactless payments such as Apple Pay, Samsung Pay, and contactless pay enabled credit cards for our QSR operators! Please email accounts@salido.com for upgrade information.

BRANDED RECEIPTS

It is now possible to add your Location’s logo to your guest receipts! For additional information on how to configure your receipt image, please visit our Resource Center to learn how to configure your receipt image.

 

REPORTS 2.0

All SALIDO users now have access to our second-generation reporting system! Reports 2.0 offers highly customizable template-based reports in both Summary and Detail format. We have added features to filter out data from any report, as well as edit report parameters through grouping and comparing.

These powerful reports can be exported, emailed, and scheduled just like before. To access Reports 2.0, simply click on the yellow circle on the upper right hand side of the dashboard screen.

IMPROVEMENTS TO EXISTING FEATURES

• The POS app will no longer allow iOS to auto-lock the screen when the app is open, reducing syncing interruptions and improving overall app performance.

NOTABLE BUG FIXES

• Resolved an issue preventing proper decline notifications on Diner’s Club International cards.

• Fixed a bug in quick service workflow which caused improper tax calculations after discounting an item.

• Resolved a bug where the Payment Modal would occasionally appear hidden behind the Menu screen.

• Network interruptions will no longer cause Gift Card or Credit Card payment authorization loops or duplicate payments.

 

COMING SOON!

Look forward to communication about SALIDO’s App Store debut!

 

POS 5

MULTIPLE CHECKS ON TABLES

You no longer have to close a check on an occupied table to start a new table. It is now possible to  start new checks on existing tables!  Simply navigate to the Floor Plan, and long-press on a table to start a new check.

SPRINGER-MILLER PMS INTEGRATION

Hotels utilizing Springer-Miller's PMS solution can now post room charges to guest folios.

MENU SCHEDULES

More automation means more time your team can spend running the show! Menu schedules can now be configured so your POS terminals display a different default menu with each of your organization's day parts.

IMPROVEMENTS TO EXISTING FEATURES

POS Makeover 

• We've made several minor UI improvements, giving the POS a mini-makeover. Don't worry... we haven't made any changes to your workflows, so that muscle memory will continue serving you well.

Check Recovery Feature 

• Our Check Recovery feature has been relocated to protect against misuse. As always, check overrides should be reserved for emergency situations, but in the event you need to access this feature, it can now be found by tapping the Support “life raft” icon at the bottom of the Main Menu screen and selecting "Launch Check Recovery."

General Speed Improvements

• We've heard your concerns about POS speed, and we've implemented many fixes for app lag that was occurring during order entry, note typing, or item searching.

Integrations: Data fidelity has been improved across various integration partners. Some notable enhancements include:

• Data is now being timestamped in local time instead of UTC

• Pay In/Pay Out data is now being exported to Restaurant 365

• Gift Card sales will be accurately reflected in CTUIT DSRs

Auto-batch for Open Checks

• Users might notice SALIDO is batching all credit card transactions at the end of the business day, even if the check remains open in the system. This will prevent reporting discrepancies caused by checks remaining open. Please make sure to close out of all your checks at the close of the business day.

NOTABLE BUG FIXES

• Fixed an issue that was preventing the preference "Include Mods in Item Price" from being honored

• Resolved a bug in which operators were sometimes unable to clear Menu Item Counts using the "Reset All" button

• Processing errors on dipped cards no longer cause the POS to hang on the "loading" screen

• Addressed a rare issue that could result in duplicate settled payments 

• Resolved issues that were resulting in improperly captured Good Faith payments

• Items transferred between revenue centers now retain their original prep routing if reordered

 

POS 4.9.20

BRIDGE DATA AUDITS

It is now possible to export Menu Item data directly from the Bridge, into an excel file that displays all data associated with the active Menu Items.  Additionally, Prep Stations now include a list of all active Menu Items assigned to that Prep Station

CHECK ACCESS

We have introduced some much-needed improvements to the way checks are handled by terminals when accessed. This should help reduce the instances of bad check data, Business Day Settlement issues, and “check chasing”

CTUIT REPORTING IMPROVEMENTS

CTUIT Integration improvements!  Our operators who integrate with CTUIT will notice more robust data being sent from our exports

 

NOTABLE BUG FIXES

• Some of our operators have noticed Check Transfer Notifications overstaying their welcome. We’ve implemented ways to greatly reduce these occurrences
• Variation prices no longer become mis-aligned when removing one variation from the list
• Counts on items with low-count numbers are now being decreased instantly upon being ordered
• Created more stability to prevent against app crashes due to bad check data
• Fixed a rare bug that was causing modifiers and variations to print overlapping with the Menu Item name
• Adding a check level discount no longer results in ‘-1’ check items
• You asked, we delivered! The pop drawer button now animates when selected!
• Cash drawer now pops after a Gift Card cash sale transaction

POS 4.9.19

NOTABLE PERFORMANCE IMPROVEMENTS & BUG FIXES

• Fixes an issue causing terminals to crash upon printing

POS 4.9.18

NOTABLE PERFORMANCE IMPROVEMENTS & BUG FIXES

• Fixes an issue causing a blank check to appear when splitting a check more than once
• Ensures "auto-print" receipt preference is honored when "digital signature" is activated
• Additional printer logging and reliability improvements

 

POS 4.9

NOTABLE PERFORMANCE IMPROVEMENTS & BUG FIXES

• Many under-the-hood improvements to increase printing reliability, plus:

• Retried prep tickets now say "POSSIBLE DUPLICATE" along with the original order time at the top of the ticket

• The connectivity status of all printers can now be viewed under Settings > Printers within the POS

• Merge checks no longer lose prep status info

• Fixes "missing prep status" on checks

• Fixes "save/send prep job" not printing checks when offline

• Fixes issue where gift cards were sometimes not charged the correct amount

• Gift Card prepayments from previous day no longer show on POS reports

• Fixes issues where sometimes terminals may be released after updating

• Fix for lag issue sometimes seen when using "digital signature" functionality

• Tables are now listed in the correct order on "transfer" screen

• Menu Item counts now show quantities greater than 10

• Speed improvements when searching for menu items on a check

• Other updates to improve system performance and reliability

 

KDS 4.4

NOTABLE PERFORMANCE IMPROVEMENTS & BUG FIXES

• Prep tickets correctly change color based upon Bridge settings

• Allows voiding of Online Orders

• Fixes issue where a double payment is sometimes applied to an online ordering check

 

POS 4.8

INTEGRATED ONLINE ORDERING

Brandibble cultivates beautiful online ordering experiences that can be built directly into your restaurant's website or mobile app.

Bite Kiosk support for our first self-ordering touchscreen kiosk

Checkmate integrates multiple online ordering providers (i.e Caviar, Seamless/Grubhub, Chownow, etc) directly into SALIDO

CREDIT CARD TIP FEE DEDUCTIONS

The ability to deduct a portion of credit card processing fees from an employee's credit card tips. This functionality is now supported via blended or flat rate and can be weighted contingent on payment method. NOTE: Some states do not permit these fees to be withheld from employees, so please be sure to review your local rules and regulations before enabling.

NOTABLE BUG FIXES

• Editing a reordered item will no longer alter the original item

• Cleared item notes no longer print as empty ' ! ' symbols on prep tickets

• Improved card type and bin range recognition

• Fix for scrolling issue on modifiers screen

• Several fixes to reduce unexpected app crashes

 

POS 4.7

INTEGRATED GIFT CARDS (TCC)

In partnership with TCC, we now offer integrated gift card support. Cards can be activated, loaded with value, and redeemed directly from the POS. Please contact your SALIDO account manager to learn more.

AUTO GRATUITY

Pre-defined Gratuity amounts (e.g. 20%) can now be automatically added to every check.

CUSTOM GRATUITY LABEL

The "Gratuity" line on guest receipts can now be relabeled with custom language (e.g. Service Charge).

 

KDS 4.2

AD HOC COMPLETION TICKETS

Paper completion tickets can now be printed prior to completing an order. Simply tap the ticket header, then tap the printer icon.

TICKET FLAGGING

Need to call attention to a specific ticket? Flag it by tapping the ticket header and tapping the flag icon. Once flagged, the order will have a discernible striped background.

 

MOBILE APP 1.0

Introducing version 1.0 of our SALIDO iOS app, available on the Apple App Store. Our mobile app puts insights directly into your pocket with realtime hourly sales performance, product mix, and labor reporting.

 

POS 4.6

REARRANGE UNSENT ITEMS

Prior to sending an order, move items up or down and across courses to quickly correct input errors without needing to delete items.

SMART TIPPING

When collecting digital signatures, automatically switch between % and $ tip prompts when the defined threshold is met.

SEARCH ON CUSTOM PAYMENTS

Quickly find and apply payment methods via a search bar on the Custom Payments screen.

SEVENROOMS INTEGRATION

We've partnered with the floor management platform SevenRooms to deliver an integrated solution that gives operators new insight into their customer base with the ability to view real time check spend data. Please contact your SALIDO account manager to learn more.

 

POS 4.5

PROMPT FOR ITEM QUANTITY WITH POSITIONS

When table positions are enabled, users will now be prompted to specify how many of an item they would like upon ordering it. If more than one item is ordered, the items can be split across multiple table positions.

DOUBLE CONFIRMATION FOR CHECK VOIDS

When voiding a check, users will now be shown a summary of all items being voided, and a secondary confirmation will be shown to help prevent accidental voids.

MERGE ACROSS REVENUE CENTERS

Merges can now be performed across revenue centers.

MERGE FROM TRANSFER SCREEN

Check merges can now be performed from the Transfer screen. When transferring a check, if the destination table already has a check on it, save a step by merging the two checks together.

LOW BATTERY INDICATOR

A prominent red banner is now displayed on the sign on screen when the battery drops below 10%.

TIP TRACKING FOR CASH PAYMENTS

Cash tips can now be added to cash payments.

REINITIATE DIGITAL SIGNATURE

Guests can now be re-prompted for a signature, tip, and preferred receipt format in the event a mistake was made on the original attempt.