Operations leveraging SALIDO's native processing platform, EPX, can perform Credit Card Refunds or Charges directly from the SALIDO Bridge!

If your restaurant is not yet processing with EPX, please contact your Account Manager or SALIDO Support for more information on how to begin the conversion process, and see Refund a Credit Card Payment (MagTek iDynamo and eDynamo) instead.

Use the links below to jump to specific areas, or read from top to bottom and use the links within each section to navigate between areas:

• Issue a Credit Card Refund from the SALIDO Bridge
• Issue a credit card refund from the SALIDO POS during the current Business Day

NOTE: Bridge Refunds and the ability to view Check and Payment Details are managed by four (4) newly created permissions in Employee Roles:

• Charge Payments
• Refund Payments
• View Check Details
• View Payment Details

Users must have all four permissions in order to issue Bridge Refunds. See Create a Role for more information on how to enable Bridge Refunds for your Team!

Issue a Credit Card Refund from the SALIDO Bridge (return to top)

Select Checks from the SALIDO Bridge Main Menu
Locate the desired check and select the Three Dots
Select Details from the dropdown
Select Details from the Payments section
Scroll to the Adjust Payment section Select Refund or Charge
Enter the Refund or Charge Amount NOTE: Always include a decimal point to indicate dollars and cents!
Select Submit
Processing WARNING: DO NOT Navigate away from the page while processing!
Refund Succeeded!
Select Options to Print or Download a copy of the refund transaction receipt
Sample Refund Transaction Receipt

Issue a credit card refund from the SALIDO POS during the current Business Day (return to top)

Open or Reopen a check on the SALIDO POS
Select Pay from the Check Action Drawer in the bottom left of the screen
Review the payment information
Select the red X on the right-hand side of the Payment Detail Line
Select Confirm or Cancel from red highlighted Payment Detail Line
A refund receipt prints and the payment is removed from the check