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How to: Configure an Epson TM-m30 Thermal Printer

Jeremy Swift
  • Updated
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Overview

Epson TM-m30 thermal printers can be used as both Prep Printers to receive Prep Tickets and Terminal Printers for printing Guest Receipts. In this article, we will cover how to change the network configuration of these flexible printers. Please budget twenty (20) to thirty (30) minutes to complete the process from start to finish.

 

Having Trouble? See our Tips and Tricks or Contact SALIDO Support.

 

Required Materials

  1. A computer

  2. A pen or paper clip

  3. An Epson TM-m30 printer (factory reset)

  4. An ethernet cable
    NOTE: Many late-model laptops do not have a physical ethernet port. An adapter, such as a Thunderbolt <> Ethernet for Mac, may be required

  5. An IP address available for use by the printer
    NOTE: Every device on a network must have a unique IP address. When in doubt, please contact your Network Management Team with any questions.

 

Basic Process

  1. Factory reset the Epson TM-m30 printer

  2. Change the computer’s network settings to allow it to communicate with the printer
    Windows or MacOS

  3. Physically connect the computer to the printer with an ethernet cable

  4. Use a web browser to access the printer’s configuration interface and set a configuration to the printer

 

Factory Reset the Epson TM-m30 printer

It’s always best to start from a clean slate. Reset the printer to factory defaults to wipe any existing configurations.

  1. Turn the printer OFF

 Factory_Reset_TM-m30_01.png

  1. Turn the printer upside down

  2. Remove the protective panel

 Factory_Reset_TM-m30_02.png

  1. Locate the Network Status Button on the rear underside of the printer. It is located in a small depression next to the cash drawer port.

Wired

Factory_Reset_TM-m30_03.png

WiFi

Factory_Reset_TM-m30_04.png

  1. Turn the printer right side up

  2. Use the tip of a pen or a paperclip to depress and hold the Network Status Button

  3. Turn the printer ON while continuing to hold the Network Status Button

Factory_Reset_TM-m30_05.png 

  1. The printer will make a mechanical noise and print an Initialization Complete receipt

Factory_Reset_TM-m30_06.png 

  1. If connected with a black WiFi dongle, a second receipt should print after a few seconds with info for SimpleAP

Factory_Reset_TM-m30_07.png 

 

 

Assign a static IP address to a computer

IMPORTANT! Please make a note of your current network settings before making changes. The changes made during the configuration process will need to be undone in order to restore normal connectivity.

 

For Windows

Use the Control Panel to change the IP settings of a Windows computer.

  1. Open Control Panel

 

  1. Click on Network and Internet

 Set_Static_IP_Windows_01.png

  1. Click on Network and Sharing Center

 Set_Static_IP_Windows_02.png

  1. Right-click Ethernet

  2. Select Properties from the dropdown

 Set_Static_IP_Windows_03.png

  1. Select Internet Protocol Version 4 (TCP/IPv4) from the list

  2. Select the Properties button

 Set_Static_IP_Windows_04.png

  1. Select Use the following IP address

  2. Set the IP address

    a. IP Address 192.168.192.10
    b. Subnet Mask 255.255.255.0
    c. Default Gateway 192.168.192.1

  3. Select OK, then connect an ethernet cable from the computer to the Epson TM-m30 printer

 Set_Static_IP_Windows_05.png 

Proceed to Set a network configuration to the Printer

 

 

 

 

For MacOS

Use Network Preferences to change the IP configuration of a MacOS computer.

  1. Click the Apple Menu

 Set_Static_IP_Mac_01.png

  1. Select System Preferences

 Set_Static_IP_Mac_02.png

  1. Select Network

 Set_Static_IP_Mac_03.png

  1. Select Ethernet or the appropriate adapter (e.g. Thunderbolt to Ethernet) from the list

 Set_Static_IP_Mac_04_Cropped.png

  1. Click the Configure IPv4 dropdown

 Set_Static_IP_Mac_05_Cropped.png

  1. Select Manually

 Set_Static_IP_Mac_06_Cropped.png

  1. Set the IP Address

    a. IP Address 192.168.192.10
    b. Subnet Mask 255.255.255.0
    c. Router 192.168.192.1

Set_Static_IP_Mac_07_Cropped.png 

  1. Select Apply, then connect an ethernet cable from the computer to the Epson TM-m30 printer

Set_Static_IP_Mac_08_Cropped.png 

  1. Status will change to Connected

 Set_Static_IP_Mac_09_Cropped.png

Proceed to Set a network configuration to the Printer

 

 

 

 

Set a network configuration to the Printer

 Use a web browser to access the printer's configuration page.

  1. Open a web browser

 Web_Config_01.png

  1. Enter the IP address of the printer (192.168.192.168) into the address bar

 Web_Config_02.png

  1. Should see a page with message “Your connection is not private”

    Do not worry! This is expected!

  2. Select Advanced from the bottom left

Web_Config_03.png 
 

 

  1. Select Proceed to 192.168.192.168 (unsafe)

Web_Config_04.png 

  1. Enter into the Authentication Required or Sign In prompt:

    Username    : epson
    Password: epson

 Web_Config_05.png

  1. Welcome to the EpsonNet Config!

 Web_Config_06.png

  1. Under the Configuration header of the left navigation, select TCP/IP

 Web_Config_07.png

  1. Under IP Address Settings, Change Acquiring the IP Address to Manual

 Web_Config_09.png

  1. Enter the desired IP address for the printer

    a. IP Address
    b. Subnet Mask 
    c. Default Gateway

  2. Set Using Automatic Private IP Addressing (APIPA) to Disabled

  3. Set IP Address Using ARP + Ping to Disabled

Web_Config_12.png 

  1. Review IP information for accuracy

Web_WiFi_Config_01.png 
  1. FOR WIRELESS CONFIGURATION ONLY

    a. Select Wireless from the left navigation

Web_WiFi_Config_02.png 

b. Enter the SSID (this is the name of the network)

 Web_WiFi_Config_03.png

c. Select Encryption Type > WPA2-PSK

 

  Web_WiFi_Config_04.png

d. Enter the WPA Pre-Shared Key (this is the WiFi network password)

 Web_WiFi_Config_05.png 
  1. Select Send

 Web_WiFi_Config_06.png

  1. Select Reset (Printer should make a mechanical clunking sound)

Web_WiFi_Config_07.png 

  1. One or more of the following three pages may display. All are signs of success!

    a. Please Wait
    b. A network change was detected
    c. This site can’t be reached

 

Web_WiFi_Config_08.png

Web_WiFi_Config_09.png

Web_WiFi_Config_10.png

 

  1. Print a Network Status Sheet from the device using the Network Status Button on the underside of the printer (see above) to confirm the TCP/IP settings!

 

 

Tips and Tricks

  • Be patient and take your time!
  • Watch for typos! IP addresses are an exact science!
  • If the computer is not recognizing the printer after connecting the devices, try turning the printer off for 60 seconds and then back on.
  • IMPORTANT! All devices on the same network must have IP addresses within the same IP scheme, and every device must have a unique address. For example, an IP scheme of 172.16.10.___ may be able to accommodate devices with addresses from 172.16.10.2 to 172.16.10.254, but if two devices have the same address, neither device will work.
  • Every network is different. When in doubt, always contact your Network Management Team.

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