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How to: Configure a Wireless Epson TM-m30 or TM-m30ii Thermal Printer using the Epson TM Utility App

Gabriel Figueroa
  • Updated
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Overview

Epson TM-m30 thermal printers can be used as both Prep Printers to receive Prep Tickets and Terminal Printers for printing Guest Receipts. In this article, we will cover how to change the network configuration of these flexible printers. Please budget twenty (20) to thirty (30) minutes to complete the process from start to finish.

Having Trouble? See our Tips and Tricks or Contact SALIDO Support. 

Use the links below to jump to specific areas, or read from top to bottom and use the links within each section to navigate between areas:

 

Getting Started (return to top)

You will need either an iPad or iPhone with the App Store's Epson TM Utility App installed, or an Android device with the Google Play Store's Epson TM Utility App installed, minimum version 3.30.0. If you are not using at least version 3.30.0 of the Epson TM Utility App please update the App before beginning.

  1. To verify which App version you have, open the Epson TM Utility app
  2. Select the blue i button on the top-right side of the screen
  3. Confirm you are using version 3.30.0 or higher.
  4. Select Epson TM Utility on the top-left side of the screen to return to the previous screen

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  1. Identify the model of the printer, either TM-m30 or TM-m30ii. The model can be found on the label on the back of the printer.

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Required Materials

  • A pen or paper clip
  • An Epson TM-m30 or TM-m30ii printer that has been factory reset
  • An IP address available for use by the printer

NOTE: Every device on a network must have a unique IP address. When in doubt, please contact your Network Management Team with any questions.

  

 

Factory Reset the Printer (return to top)

It’s always best to start from a clean slate. Reset the printer to factory defaults to wipe any existing configurations.

  1. Turn the printer OFF

 Factory_Reset_TM-m30_01.png

  1. Turn the printer upside down

  2. Remove the protective panel

 Factory_Reset_TM-m30_02.png

  1. Locate the Network Status Button on the rear underside of the printer. It is located in a small depression next to the cash drawer port.

WiFi

Factory_Reset_TM-m30_04.png

  1. Turn the printer right side up

  2. Use the tip of a pen or a paperclip to depress and hold the Network Status Button

  3. Turn the printer ON while continuing to hold the Network Status Button

Factory_Reset_TM-m30_05.png 

  1. The printer will make a mechanical noise and print a Resetting to Factory Default. Release the Status Sheet button receipt.  

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  1. Wait for a second receipt to print after a few seconds with info for SimpleAP

2R.jpg 

  1. Wait for a third receipt to print a Resetting to Factory Default Finished!

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Configure the Printer Using the Epson TM Utility App (return to top)

  1. Download and Open the Epson TM Utility app
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  1. Scroll down and select Wi-Fi Setup Wizard

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  1. Select the correct printer model, either TM-m30 or TM-m30ii.
  2. Select Next
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  1. If prompted to Allow "TM Utility" to use your Location?, select Allow While Using App
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  1. Select Printed
    NOTE: If the SimpleAP Start slip did not print, return to the Factory Reset instructions above, then begin again at Step 1

    or

    Click Not Printed and follow the steps for Simple AP Start S    lip Did Not Print
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  1. Wait for the iPad to connect to the Printer and select Join
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  1. The iPad is now connecting to the "EPSON-Printer" WiFi Network.
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  1. Toggle OFF Auto
  2. Enter the Network Name (SSID)
  3. Select Next

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  1. Select WPA2-PSK(TKIP/AES) as the security type
  2. Select Next
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  1. Enter the Network Password
  2. Select Next
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  1. Toggle OFF Auto (DHCP)
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  1. Enter the IP address
  2. Enter the Subnet Mask
  3. Enter the Default Gateway
  4. Select Next
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  1. Select Set to Printer after reviewing the information for accuracy
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  1. The printer will set configurations and restart
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  1. After settings have been sent to the printer, select Finish
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SimpleAP Start Slip Did Not Print (return to top)

If the SimpleAP Start Slip did not print, please follow the steps below. You will use the Epson Utility App and the printer's Feed button to print the SimpleAP Start Slip.

  1. If the Simple AP Start Slip did not print, select Not Printed.

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  1. Turn the printer OFF.

    Press and hold down the Feed button and turn the printer ON (Do not release the Feed button until printing starts.)

    Select Printed.

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  1. Press and hold down the Feed button for 1 second or longer until this receipt has printed.

    Select Printed.

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  1. Check the number to the left of "Interface Setup" on the print results. The number in the example above is 5.

    Press the Feed button the number of times displayed (in this example, 5 times).

    Press again and hold down the Feed button. Do not release until printing starts.

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  1. Check the number to the left of "Wi-Fi and Ethernet Setup"

    Press the Feed button the number of times displayed (in this example, 2 times).

    Press again and hold down the Feed button. Do not release the Feed button until printing starts.

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  1. Two short presses of the Feed button

    Press again and hold the Feed button to print the SimpleAP Start Slip. Do not release the Feed button until printing starts.

    Select Printed.

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  1. Now the Utility App will connect to the Printer's WiFi.

    Select Join

    Continue to Step 12 above.

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Tips and Tricks (return to top)

  • Be patient and take your time!
  • Watch for typos! IP addresses are an exact science!
  • IMPORTANT! All devices on the same network must have IP addresses within the same IP scheme, and every device must have a unique address. For example, an IP scheme of 172.16.10.___ may be able to accommodate devices with addresses from 172.16.10.2 to 172.16.10.254, but if two devices have the same address, neither device will work.
  • Every network is different. When in doubt, always contact your Network Management Team.

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