For each SALIDO Terminal leveraging the MagTek iDynamo Credit Card Reader, there are five total pieces of equipment in the power supply chain:

1. Power outlet
2. Power adapter
3. Micro USB charging cable or Right Angle USB-C charging cable
4. MagTek iDynamo Credit Card Reader
5. iPad

In order to properly diagnose charging issues, a little trial-and-error is often required to rule out each of the above components of the power supply chain to identify exactly which piece of equipment is causing the problem. Here are a few things to try:

1. Plug the power adapter into a different outlet
2. Swap out or replace the power adapter that connects the charging cord to the power outlet.
3. Swap out or replace the Micro USB charging cable that connects the power adapter to the MagTek Credit Card Reader.
4. Remove the mounting bracket and disconnect, then reconnect the MagTek Credit Card Reader
5. Swap out the MagTek Credit Card Reader for another
6. Use a toothpick to gently clean the iPad Lightning Port of any dust or debris, and make sure the MagTek is securely seated.
7. Connect the iPad directly to a power source via an Apple-approved Lightning Cable

If issues persist, please contact SALIDO Support at support@salido.com or (855) 879-7595.