SALIDO uses printer-driven cash drawers. The Terminal sends a message to the receipt printer via Wi-Fi and the printer, in turn, sends an electrical impulse to the cash drawer via a physical connection. The most common causes of problems opening a cash drawer are the printer being turned off, the printer being offline, the printer being physically disconnected from the cash drawer, or the Terminal being on the incorrect Wi-Fi network.

Please confirm the following:

1. Is the receipt printer on?
2. Is the cable connecting the printer to the cash drawer securely seated in both the port of the cash drawer and the port of the printer?
3. Is the Terminal assigned to the correct Printer?
4. Is the Terminal on the correct wifi network?

To confirm iPad Network Settings:

1. Exit the SALIDO POS app by clicking the iPad Home Button
2. Open the Settings app
3. Select Wi-Fi from the left side navigation
4. Confirm the appropriate SALIDO specific SSID is selected and listed at the top of the right side of the screen
   1. If unsure of the correct SSID, please contact your Network Management Team
   2. There should be a blue checkmark next to the network name
   3. If there a “No Internet Connection” warning under the SSID, please contact your Network Management Team
5. After confirming the above, exit the Settings app
6. Reopen the SALIDO POS
7. Attempt to pop the drawer

If issues persist, please contact SALIDO Support at support@salido.com or (855) 879-7595 for further troubleshooting.