Theand apps both run continuously and require a significant amount of power. When charging, a lightning bolt symbol will appear over the battery icon in the upper right-hand corner of the . Please note that the charging icon may be present without the battery percentage increasing. Depending on usage and device settings, the app can potentially drain power at the same rate as the device is charging.
When an iPad is not charging as expected, please ensure all hardware is undamaged, properly connected, and configured appropriately.
- Ensure all power adapters are rated for 12W. The (with foldable prongs) are often mistakenly replaced with the smaller 5W Power Adapter (with fixed prongs) intended for use with the iPhone. The smaller adapters do not pass the same level of charge and can struggle to maintain battery levels for iPads.
- The cables connecting the power adapter to the can become damaged from wear and tear of the rigors of regular restaurant use and are the most common cause of charging issues. Inspect all cables for loose connections, pronounced kinks in the cabling, or exposed wiring. Swap out or replace a cable with another to test for failure.
- Inspect the port on the back of the itself for physical damage or loose connections. The port where the cable connects can be damaged and come loose from the casing when charging cables are pulled abruptly or snagged. Damaged may need to be replaced.
- Check the for debris and ensure the Lightning connection of the itself is not loose or corroded. Damaged may need to be replaced.
- If the Lightning port of the iPad is damaged or corroded and will not take a charge directly from an Apple-approved Lightning cable, the iPad may need to be replaced.
- The app will display the error message "MagTek swiper not detected" in the top right of the screen if the iPad is not physically recognizing that a card reader is connected. Disconnect and reconnect the to re-establish the connection. If this is not successful, restart the iPad.
- Power strips and/or surge protectors should be high-quality and rated to support electronic equipment.
- In the iPad settings, confirm that screen brightness is set to 50% or below.