The SALIDO POS and SALIDO KDS apps both run continuously and require a significant amount of power. When charging, a lightning bolt symbol will appear over the battery icon in the upper right-hand corner of the iPad Home Screen. Please note that the charging icon may be present without the battery percentage increasing. Depending on usage and device settings, the app can potentially drain power at the same rate as the device is charging.
When an iPad is not charging as expected, please ensure all hardware is undamaged, properly connected, and configured appropriately.
- Ensure all power adapters are rated for 12W. The Apple 12W USB Power Adapters (with foldable prongs) are often mistakenly replaced with the smaller 5W Power Adapter (with fixed prongs) intended for use with the iPhone. The smaller adapters do not pass the same level of charge and can struggle to maintain battery levels for iPads.
- The MicroUSB cables connecting the power adapter to the MagTek iDynamo Credit Card Readers can become damaged from wear and tear of the rigors of regular restaurant use and are the most common cause of charging issues. Inspect all cables for loose connections, pronounced kinks in the cabling, or exposed wiring. Swap out or replace a cable with another to test for failure.
- Inspect the MicroUSB port on the back of the MagTek iDynamo Credit Card Reader itself for physical damage or loose connections. The port where the MicroUSB cable connects can be damaged and come loose from the casing when charging cables are pulled abruptly or snagged. Damaged MagTeks may need to be replaced.
- Check the iPad Lightning Port for debris and ensure the Lightning connection of the MagTek iDynamo Credit Card Reader itself is not loose or corroded. Damaged MagTeks may need to be replaced.
- If the Lightning port of the iPad is damaged or corroded and will not take a charge directly from an Apple-approved Lightning cable, the iPad may need to be replaced.
- The SALIDO POS app will display the error message "MagTek swiper not detected" in the top right of the screen if the iPad is not physically recognizing that a card reader is connected. Disconnect and reconnect the MagTek Credit Card Reader to re-establish the connection. If this is not successful, restart the iPad.
- Power strips and/or surge protectors should be high-quality and rated to support electronic equipment.
- In the iPad settings, confirm that screen brightness is set to 50% or below.