A Prep Station Error indicates an order has failed to reach a Prep Device (either a KDS Display or a Printer). Prep Station Errors provide information on the specific device where order has failed. Use Prep Station Errors to identify a problematic device for basic troubleshooting.
Prep Station Errors appear on the POS in two places:
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From within a Check, select an Item from the Order Entry Screen to reveal device-specific information
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Successful Print Job
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Printer Error to a Prep Station routed to one Prep Device
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Partial Printer Error to one Prep Device for a Prep Station routed to multiple Prep Devices
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Printer Error to multiple Prep Devices for a Prep Station routed to more than one Prep Devices
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From anywhere within the POS, select the Notification Center
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Prep Station Error Notifications include
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Basic Troubleshooting for Prep Devices
Once the problematic Prep Device been identified from the information in a Prep Station Error Notification try the following basis troubleshooting steps:
- Ensure the Prep Device is on and connected to power
- Ensure the Prep Device has an active network connection
- Check for any mechanical issues (error lights, paper jams, or physical damage)
- For Printers, ensure the appropriate paper type is present and properly loaded and that all lids are tightly closed
- For KDS Displays, ensure the SALIDO KDS app is open and running and the iPad is on the same network as the POS Terminals