Add a Gift Card Payment to a Check

We partner with The Customer Connection (TCC), SVS and Paytronix for an integrated Gift Card solution. Users can swipe a Gift Card from the Order Screen at any time in the same manner as a Credit Card.

To redeem a Gift Card:

1. Enter an Employee PIN on the SALIDO Home Screen
2. Open a check from either the Floor Plan View or Checks View
3. Swipe a Gift Card at any time to add payment and enter the Payment Screen
1. Click the Pencil icon on the Payment Detail line to edit the Payment amount of a single payment if necessary
2. Enter the amount on the keypad
3. Select the blue/green Update from the bottom right of the screen
4. Note the amount is now highlighted in white and is fixed

To manually enter a Gift Card:

1. Open a check on the SALIDO POS
2. Select the Pay bar from the bottom of the Check Action Drawer in the bottom left  of the screen
3. Select + Add Card from the bottom center of the Payment Screen
4. Select the Gift Card button from the bottom left of the Add Card screen
5. Using the keypad, enter the full Gift Card number
6. Fill in the Amount and/or Tip fields as appropriate
7. Verify the information entered, and select the blue Add button from the bottom right of the screen
8. Add or adjust additional payment(s) as necessary to reduce the Balance Due to zero

Alter / Adjust / Update a Gift Card Payment

or

Add a Tip to a Gift Card Payment

Gift Card payments can only be adjusted once after the initial authorization to change the total charge or add a tip.

1. Open a check on the SALIDO POS from either the Floor Plan View or Checks View
2. Select the Pay button from the Check Action Drawer in the bottom left corner of the screen
3. Locate the payment from the list
4. Click the Pencil icon on the Payment Detail line to edit
5. Select the Tip field
6. Enter the tip amount on the keypad
7. Select the blue/green Update from the bottom right of the screen

Refund a Gift Card Payment

Gift Card Payments can be refunded on the SALIDO POS during the same Business Day.

1. Select the Pay button from the Check Action Drawer in the bottom left corner of the Order Screen
2. Click the grey X icon on the right-hand side of the Payment Detail line
3. The Payment Detail line will highlight in red to display Confirm and Cancel buttons
4. Review the Refund information
5. Select Confirm to refund the payment

PLEASE NOTE: At this time, Gift Card payments or refunds can only be adjusted on the SALIDO POS one (1) time. Any additional adjustments or debits must be performed directly through the Gift Card Partner and will not show on SALIDO reporting.