Check-in-Transfer Notifications appear as Checks outlined with an orange box at the top of the Checks View. In rare circumstances, the notification associated with a successful Check Transfer will not clear from the SALIDO POS as expected and can persist for hours or days even though the check data has been successfully transferred:
Sample "Stuck" Check Transfer Notification |
While a mild eyesore, these "stuck" notifications do not indicate any data loss and are not cause for concern. You may clear this in-transfer check by following these steps on each SALIDO terminal at your location:
Clear All Pending Transfers:
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If you have followed the steps above and are still seeing Check-in-Transfer Notifications appear, please contact the SALIDO Support Team via email at support@salido.com or phone at +1 (855) 879-7595 to have the notification cleared. Please include or have available the following pieces of information:
- Location
- Check Number
- A contact email or phone number for follow-up if necessary