To prevent duplicate orders, theby design does not allow a check to be accessed by more than one at the same time. Additionally, as a cloud-based Point of Sale system, are constantly syncing their check data to the cloud and with each other via the Internet. Attempting to open a check on Terminal B that is already open on Terminal A will yield an "Unable to Access Check" error message.
This constant syncing is maintained while the app is open and running on all. If the app is exited (or "backgrounded") on even a single , or if an iPad goes to sleep, the stops running on that , and syncing to all devices is disrupted. For this reason, we strongly recommend that all operators leverage to ensure the app stays open and running at all times.
“Unable to Access Check” Message
The check being accessed is currently in use on another. Please attempt access again when the check is no longer in use.
|Unable to Access Check|
Table “Locked” on the Floorplan
A check will appear Locked on theand when it has been recovered (Overridden or “Forced”) from a given . is intended for use when a device has been physically corrupted, and the software prevents the from which a check was Overridden from ever accessing that specific check again.
All other terminals will be able to access the check except for the terminal from which it was overridden.
"Check #### is no longer accessible by this station" in Checks View
Check Recovery has been used on this check from this Terminal. A recovered check will never again be accessible on the Terminal from which it is recovered.
|Check is no longer accessible by this station|