Apply an Item Level Void

Individual items can be voided from an open Check at any time during the Business Day by Employees with the appropriate level of access. Users without permission to Void can initiate a Void but will be prompted for authorization in order to complete the action.

Open a check on the SALIDO POS and select a Menu Item from the Ordered Items list
Select Void from the column of buttons to the right of the Ordered Items list
Select a Void Reason

Apply a Check Level Void

Entire checks can be voided at any time during the Business Day by Employees with the appropriate level of access. Users without permission to Void can initiate a Void but will be prompted for authorization in order to complete the action.

NOTE: A Check cannot be Voided if it contains an active Payment. All Payments must be voided or refunded first before a Check can be voided.

Open a check on the SALIDO POS and select Void from the Check Action Drawer
Select a Void Reason
Review the Void Check warning
Select Authorize
Review the Void Check warning again NOTE: This action cannot be undone. Always confirm the Check Number, the Number of Items to be Voided, the Amount to be Voided, and the Void Reason before proceeding
Select Void Check