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How to: Configure a Wireless Epson TM-m30 Thermal Printer using the Epson TM Utility App

Jeremy Swift
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Overview

Epson TM-m30 thermal printers can be used as both Prep Printers to receive Prep Tickets and Terminal Printers for printing Guest Receipts. In this article, we will cover how to change the network configuration of these flexible printers. Please budget twenty (20) to thirty (30) minutes to complete the process from start to finish.

 

Having Trouble? See our Tips and Tricks or Contact SALIDO Support.

 

Required Materials

  1. An iPad or iPhone with the Epson TM Utility App installed

  2. A pen or paper clip

  3. An Epson TM-m30 printer that has been factory reset

  4. An IP address available for use by the printer
    NOTE: Every device on a network must have a unique IP address. When in doubt, please contact your Network Management Team with any questions.

 

Basic Process

  1. Factory reset the Epson TM-m30 printer

  2. Use the Epson TM Utility app to push a network configuration from an iPad to the printer

 

Factory Reset the Epson TM-m30 printer

It’s always best to start from a clean slate. Reset the printer to factory defaults to wipe any existing configurations.

  1. Turn the printer OFF

 Factory_Reset_TM-m30_01.png

  1. Turn the printer upside down

  2. Remove the protective panel

 Factory_Reset_TM-m30_02.png

  1. Locate the Network Status Button on the rear underside of the printer. It is located in a small depression next to the cash drawer port.

WiFi

Factory_Reset_TM-m30_04.png

  1. Turn the printer right side up

  2. Use the tip of a pen or a paperclip to depress and hold the Network Status Button

  3. Turn the printer ON while continuing to hold the Network Status Button

Factory_Reset_TM-m30_05.png 

  1. The printer will make a mechanical noise and print an Initialization Complete receipt

Factory_Reset_TM-m30_06.png 

  1. Wait for a second receipt to print after a few seconds with info for SimpleAP

Factory_Reset_TM-m30_07.png 

 

Configure the Printer Using the Epson TM Utility App

  1. Open the iPadOS Settings app
 001_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Wi-Fi
 002_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select EPSON_Printer from Other Networks
 003_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Enter the Password "12345678" and Select Join
    NOTE: If receiving an Incorrect Password error, return to the Factory Reset instructions above, then begin again at Step 1
    NOTE: Some Printers may require the Printer Serial Number as the password
 004_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Wait for a blue checkmark to appear beside the EPSON_Printer network name
 005_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Download and Open the Epson TM Utility app
 006_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Wi-Fi Setup Wizard
 007_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select TM-m30 as the Printer model
  2. Select Next
 008_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. If prompted to Allow "TM Utility" to use your Location?, select Allow While Using App
 009_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Printed
    NOTE: If the SimpleAP Start slip did not print, return to the Factory Reset instructions above, then begin again at Step 1
 010_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Next
    NOTE: The iPad will launch Safari
 011_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Allow to install a temporary network configuration
 012_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Close to dismiss
 013_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Back to return to the TM Utility app
 014_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Open to allow Safari to launch the TM Utility app
 015_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Wait for the iPad to connect to the Printer
 016_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Enter the Network Name (SSID)
  2. Select Next
 017_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select WPA2-PSK(TKIP/AES) as the security type
  2. Select Next
 018_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Enter the Network Password
  2. Select Next
 019_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Toggle OFF Auto (DHCP)
 020_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Enter the IP address
  2. Enter the Subnet Mask
  3. Enter the Default Gateway
  4. Select Next
 021_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Set to Printer after reviewing the information for accuracy
 022_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Next
 023_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Yes
 024_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select OK
 025_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png
  1. Select Finish
 026_Configure_Epson_TM-m30_with_Epson_TM_Utility_App.png

 

Tips and Tricks

  • Be patient and take your time!
  • Watch for typos! IP addresses are an exact science!
  • IMPORTANT! All devices on the same network must have IP addresses within the same IP scheme, and every device must have a unique address. For example, an IP scheme of 172.16.10.___ may be able to accommodate devices with addresses from 172.16.10.2 to 172.16.10.254, but if two devices have the same address, neither device will work.
  • Every network is different. When in doubt, always contact your Network Management Team.

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