ABOUT SALIDO

SALIDO is a cloud-based Point of Sale system developed to work on iPads running iOS 12 or higher.  Operators can access their data from any location with an Internet connection, allowing for instantaneous changes, updates, and data collection.  The following is an overview of the hardware SALIDO runs on, and the basics of what an operator will encounter in the first few moments of using the SALIDO POS.

SUPPORTED TERMINAL HARDWARE:

A SALIDO POS Terminal includes an Apple iPad, a metal enclosure with or without a stand, a credit card reader, and charging elements.  Operations may also include a cash drawer, thermal receipt printer, and/or an impact kitchen printer.  

iDynamo MagTek credit card reader (USAePay)

   eDynamo Magtek credit card reader for EMV (Magensa)

BBPOS reader (Pay Anywhere)

Supported Epson Printers:

 U220 Impact Printer

  TMm30 Thermal Printer

  T88V or VI Thermal Printer

To charge an iPad (MagTek iDynamo): 

Ensure sound and secure physical connections at all points:

• Apple 12W USB power adapter to a wall outlet
• Micro-USB cable from Apple 12W USB power adapter to MagTek iDynamo credit card reader
• MagTek iDynamo credit card reader to iPad Lightning Port

To charge an iPad (MagTek eDynamo): 

Ensure sound and secure physical connections at all points:

• Apple 12W USB power adapter to a wall outlet
• Micro-USB cable from power adapter to MagTek eDynamo credit card reader
• Apple approved Lightning cable from power adapter to iPad Lightning Port

An iPad with a completely depleted battery will display a charge-battery icon when the iPad power button is pressed. Connect the device directly to a power source via an Apple-approved Lightning cable to quickly recharge the device.

A SALIDO Terminal with a battery percentage of 10% or lower will display a red banner asking to ensure the iPad is connected to a power source.  This banner will disappear once the iPad is charged above 10% battery.

iPAD HARDWARE

For all iPad models with a physical Home Button (excludes post-2019 iPad Pro):

1. To turn on a SALIDO iPad:

• Locate the Power Button on the top short edge of the iPad, labeled "On/Off, Sleep/Wake" on the above diagram
• Press and hold the iPad Power Button until the Apple icon appears
  • If a battery image appears, connect to a power source to charge the device

2. To turn off an iPad:

• Press and hold the iPad Power Button until the "slide to power off" prompt appears
• Swipe the red power button to the right

Please visit the Apple Support Center for additional resources:

• iPhone, iPad, or iPod touch won‘t turn on?
• Navigate iOS on the iPad Pro 2019 and newer hardware with Apple Gestures

 iPAD BEST PRACTICE

Guided Access is an iOS feature designed with educational software in mind that locks iPads into a single application. Guided Access runs in sessions that can be started and ended by triple-clicking the iPad Home Button and entering a user-defined Guided Access Passcode. We strongly recommend all of our operators enable and leverage Guided Access to ensure the SALIDO app stays open and running at all times.

Display and Brightness should remain at 50% or lower in order to preserve battery life.

Bluetooth should be toggled off, if an operation is not leveraging an eDynamo credit card readers

Siri  should be toggled off to preserve battery life.

NETWORK SETTINGS

SALIDO operates over both a Local Area Network, as well as an Internet connection provided by an Internet Service Provider.  SALIDO requires a dedicated local area network with a static IP range in order to print prep tickets to the kitchen, print guest receipts, and sync check data across all Terminals.  For further information, or assistance with configuring a new iPad to connect to the network, please reach out to your Network or IT Manager.  

KEEPING THE SALIDO APP UP-TO-DATE

We periodically release updates to the SALIDO app to improve stability, fix bugs, and introduce new features. Updates are performed from within the SALIDO app and typically takes approximately two (2) minutes. When available, updates should be installed on all terminals before service begins.  SALIDO app updates will appear as a small green button on the bottom of the PIN in screen.  For additional instructions on the app update process, please see this article.

KEEPING THE IPAD IOS UP-TO-DATE

To update the iOS of the iPad, navigate to the home screen of the iPad and select Settings > Software Update.  If there is an available update it will appear in a red circle and ask you to download and install the update.  This will typically take between 15 minutes and 1 hour, depending on the network connection speed.

 NAVIGATING THE SALIDO POS APP

The default screen for SALIDO when the terminal is not actively in use is the SALIDO POS Main Menu. On the left hand side of the screen you will see the current Date and Time.  Once the terminal is fully synced with the network and all other Terminals, it will display the Terminal Name, and the Location Name.  The PIN pad to the right is used to enter the employees' 6-Digit PIN number.  The current SALIDO app version is displayed in small grey letters at the very bottom of the screen.

Notifications indicating failure to connect to the network, or the MagTek Credit Card Swiper are displayed in the upper right hand corner.  If you see one of these messages, please double check the network connectivity of the terminal, and/or the connection between the iPad and the MagTek Credit Card Swiper.

Accessing the SALIDO app requires the entry of a 6-Digit PIN Number, which is assigned to employees by a Manager.  If starting a shift, all Positions associated with an employee will be listed on the right hand side of the screen.  Once a Position is selected, the Time Card will be created and the shift is started.

Upon PIN-in, employees will see one of the following screens, depending upon the configuration of the SALIDO preferences:

Floor Plan Screen: 

The floor plan can always be accessed from Main Menu Screen or by tapping in the upper right corner when in Check Order Screen.

1. Use Revenue Center Viewer to select between the floor plans of respective Revenue Centers 

2. You can toggle between the following views which are stationary on the menu to the right:

• Floor View: Displays the table and seat layout of your location, tables you own are highlighted green, tables highlighted in purple belong to others, and tables in gray are open.
• Time Open:  Tracks the length of time from when a check was opened
• Party Size: Identifies the number of people seated at each open table
• Last Ordered:  Notifies the length of time from when the most recent item ordered was sent on the open check
• Server: Identifies owners of each open table by initial with a consolidated list containing full names of current table owners

Main Menu Screen:

Depending on the Roles assigned to an employee, access to the following may be restricted as configured in the Bridge, access the SALIDO Main Menu from the Floor Plan or Check Screen:

• Floor Plan:  Return to the Floor Plan view in order to open a new or existing check on a table
• Checks:  View all open or closed checks, per Revenue Center 
• Manage Bank:  Open / Close a Bank, assign a Bank to an employee or a terminal, or make a Pay-out / Pay-in
• Guests:  Manage VIP guests of the restaurant by storing contact information, preferences, allergies, and special notes
• Status & Reports:  Print out Server Reports, Daily Sales Summaries, Bank Reports
• Settings: Troubleshooting and diagnostic tools
• SALIDO Bridge: Access the Bridge directly from the POS Terminal for quick back-end changes!
• Manage Menu: Assign counts to Menu Items when they are running low to seamlessly communicate with serving staff

New Check Screen:

Checks are built by selecting the Menu Item from the Menu Section displayed on the screen.  Menu Items will print in the kitchen on Prep Tickets in the order that they are added to the new check.  Items can be highlighted and shuffled up or down, but once they are sent they cannot be re-arranged.

Across the top of the screen, above the Menu Item Buttons, you see the Check Info Bar. 

• Label: By default, this is the Check Number, but can be edited to display a Guest Name, or any Label to differentiate the check
• Covers: Number of people in the party on the check
• Table: Relevant only for checks generated from the Floor Plan View.  If a check is created from the Check Screen, the table will read as "none".
• Check Number: Randomly generated 4-digit number that is unique among checks for a business day
• Time Open: Displays the amount of time in hours and minutes a check has been open
• Order Type: A drop-down that controls the pricing and availability of the Menu Items on the active Menu

Selecting the icon displaying the three horizontal lines will toggle between the Floorplan View, Checks View, and POS Main Menu view.

Selecting the Lock Icon at any time will close out the current screen, and return the employee to the PIN-in screen.  Please note that selecting the Lock Icon will send any unsent Menu Items to the kitchen!

Below the ordered Menu Items is the Check Action Drawer.  These are buttons that perform actions that affect an entire check. Icons include: Discounts, Voids, Printing Guest Receipts, Save/Send, Add Gratuity, Transfer, Split, Merge, and Payments.

Lastly, at the bottom-right side of the screen, the Menu Dropdown allows employees to quickly toggle between all available Menus for their current Location.

   CONTACT US

The SALIDO Support Team is available 24/7 to assist with any software related issues. To contact us, please email support@salido.com or call (855) 879-7595.

In order to help us better assist you, please be sure to always identify yourself by name and Organization, especially when calling the Support line.