Credit Card refunds are issued directly from theduring the current . After the close of the , the SALIDO Support Team is able to issue credit card refunds directly on the . Please be advised that refunds issued on the after the close of the will not retroactively populate in SALIDO Reports.
To issue a credit card refund from theduring the current :
- Open a check on the
- Select the Pay bar from the in the bottom left corner of the screen
- Click the grey X icon on the right-hand side of the Payment Detail Line
- The Payment Detail Line will highlight in red to display Confirm and Cancel buttons
- Review the Refund information
- Select Confirm
To request a credit card refund after the close of the Business Day, please email the following details to SALIDO Support (email@example.com). SALIDO Support will process your request and provide confirmation of the transaction.
- Subject Line: Name of Restaurant - Refund for Check ####
- Date of Transaction: Month, Date, Year
- Amount to be Refunded: $XX.XX
- Type of Credit Card and Last Four Digits: AmEx / Visa / MasterCard XXXX
- Check #: XXXX