Printer Troubleshooting

What if the printer isn't printing? 

1. Confirm printer is on and connected to the power source as indicated by a solid blue light. Unplug and plug:

  • Cable to Printer
  • Cable to AC Adapter
  • AC Adapter to wall outlet  

2. Check iPad Settings to ensure you are connected to the correct wifi network 

3. Turn printer off for 60 sec and turn printer on again

  • Try printing, if does not print - proceed to next step 

4. Locate reset button, you will need a pin/pen to push. This button is an unmarked black circle beneath the metal surface located near the cable ports 

    a. M30, "5" 

    b. U220, black dot above yellow sticker  

5. Press and hold reset button until a receipt prints, try again if does not print 

6. Verify "link status" is listed as "connected" 

7. View IP address and compare with IP in the SALIDO app 

  • From SALIDO Main Menu select "Settings" and "Terminal Printer". Next to printer name, ensure IP address matches receipt IP
  • If the IP address does not match, login to the Bridge, select "Devices" from the Bridge Main Menu and "printers" from the drop down.

         i. Click  to the right of printer, and "edit"

         ii. Type in IP address listed on receipt and "save"  

8. Return to "Settings" from SALIDO Main Menu and view "Terminal Printer" screen to select  and tap "Test Print" 

9. If problem persists, contact your IT Network Manager 


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